Terminal 4 at Cancun Airport – BEWARE OF TRANSPORTATION SCAMS!

The following information is very important so you can avoid scams at the airport. Our current Cancun airport is having a huge problem with unauthorized taxi drivers scamming people as they arrive.

The design of the buildings lead to people to exit through “Friends & Family” (this goes into the departure area) instead of the correct exit which is “Ground Transportation” (Arrivals area).

All unauthorized taxi drivers (known as pirate taxis) cannot enter the Ground transportation where all authorized transportation companies are waiting for their pre-booked arrivals. They will be waiting for you to make the wrong exit; they will ask if you need any assistance with help finding your transportation company. They will also say that your transportation (Aventour) has been delayed for 2 hours and that they won´t come back to get you and that you should take a taxi with them stating that Aventour will reimburse you for the transportation and what you will pay with them. They will charge you an exorbitant rate. YOU HAVE BEEN SCAMED. Heads up, they are using the name Roberto Garcia as a transportation representative for Aventour, this is not true. .

Do not exit “Friends & Family” exit. If you have gone through the glass doors and passed a Coconut bar on your right, you are going the WRONG WAY, turn back and make a right turn..

The ground transportation exit has a long walkway (around 300 meters) with a green wall on your left, walk until you reach the end of the walkway where the Aventour representative will be waiting for you with a hot pink polo shirt with your name on a sign.

In summary;

• Aventour will never leave without you, even if your flight has been delayed.
• Exit through the left to Ground Transportation and walk about 300 meters to meet your Aventour representative.

Below is photo of a “ticket” that one of the pirate taxi drivers gave to a client, telling them, this was their ticket for reimbursement. You will see that it has NO INFORMATION ABOUT AVENTOUR OR ANY OTHER COMPANY on it. It is fake. This scam is very organized:

WARNING: if you decide to go with the pirate taxis, we cannot offer a refund or reimbursement for taxi.

Please share this information with all of your friends and family who will be visiting Cancun. The more people that spread the word, the less people will be taken advantage of!